FAQ
Frequently Asked Questions
Everything you're wondering about our products, our rituals, our policies, and who we are, answered honestly, the way we'd tell a friend.
About Us
Who we are and why we startedWhat is Ciao Bellezas?
Ciao Bellezas is a clean beauty and holistic wellness brand built on the belief that beauty is bigger than skin deep. "Ciao" is a greeting and a goodbye, a transition, a becoming. "Bellezas" means beauty in the plural, beauty in all its forms, identities, and evolutions. We create clean, effective products and pair them with real conversations about the physical, mental, emotional, spiritual, and nutritional sides of feeling good in your skin.
What is the Holistic Glow Philosophy?
It's the foundation everything we make is built on. We believe glowing skin is the result of six things working together: beauty, physical care, mental wellbeing, emotional health, spiritual grounding, and good nutrition. A serum can only do so much. Real glow comes from the whole picture.
What is your mission?
To empower people to take their journey of self-discovery, holistic beauty, and self-acceptance into their own hands, through clean products, honest education, and grounded conversation. We don't sell permission, and we don't define beauty for anyone. We support you as you define it for yourself.
Who is behind Ciao Bellezas?
Ciao Bellezas was founded by Raquel, a mom of two navigating her own holistic beauty and wellness journey in real time. This brand isn't run by a clinical expert speaking from behind a desk. It's built by a participant walking the same path as you, sharing what actually works.
Are your products cruelty-free?
Yes. Every Ciao Bellezas product is cruelty-free and never tested on animals.
Where are your products made?
All Ciao Bellezas products are made with love in the USA.
Products & Ingredients
What's in our formulas, and how to use themWhat does "clean beauty" actually mean at Ciao Bellezas?
For us, clean means formulating without parabens and sulfates, being transparent about every ingredient we use, and never making a safety claim we can't back up. We research every ingredient carefully and disclose what we find, including when a formula contains an ingredient that needs a note, like citrus oil or Sodium Salicylate. Clean doesn't mean perfect, it means honest.
Are your products paraben-free and sulfate-free?
Yes, every product in our line is formulated without parabens and without sulfates.
Are your products suitable for sensitive skin?
Our formulas are designed to be gentle and are suitable for most skin types, including sensitive and reactive skin. Because everyone's skin is different, we always recommend a patch test before adding any new product into your routine, especially if you have known sensitivities.
How do I patch test a new product?
Apply a small amount of product to your inner forearm or behind your ear. Wait 24 to 48 hours. If you don't notice redness, itching, or irritation, it's generally safe to introduce into your routine. If irritation occurs, discontinue use.
What order should I use my products in?
Each product is labeled by ritual step, so you always know where it fits. As a general rule: cleanse, treat (serum), moisturize, and protect. Full step-by-step directions are included on every product page and on the label itself.
How long will it take to see results?
Skincare is a ritual, not a quick fix. Most people notice a difference in how their skin feels within the first couple of weeks of consistent use, with more visible changes building over 4 to 8 weeks. Individual results vary based on skin type, consistency, and the product itself.
Can I use multiple Ciao Bellezas products together?
Yes, our products are formulated to layer well together within the same ritual. If you're combining our products with items from other brands, introduce one new product at a time so you can see how your skin responds.
Do your products contain fragrance?
Ingredient details, including any fragrance or essential oil content, are listed in full on each product's Ingredients section. We disclose anything that may be a common sensitivity trigger, like citrus oil, directly on the relevant product pages.
How should I store my products?
Store products in a cool, dry place away from direct sunlight. Keep caps tightly closed after use to preserve freshness and shelf life.
What is the shelf life of your products?
Unopened, our products generally have a shelf life of 2 to 3 years. Once opened, we recommend using them within 6 to 12 months, since exposure to air naturally shortens a product's freshness over time. Our Glow Serum oxidizes a bit faster than the rest of the line, so we recommend using it within 6 months of opening for the best results. Always check the bottom of your container for the PAO (Period After Opening) jar symbol for that product's specific guidance. If you notice any changes in color, smell, or consistency, it's best to stop using it, even if it's within the recommended window.
Which ritual is right for me?
Take our homepage quiz for a personalized recommendation, or explore our Rise & Glow and Illuminate & Revive ritual kits, each built around a different skin goal.
Shipping
Where we ship and when to expect your orderDo you offer free shipping?
Yes, we offer free standard shipping on all contiguous U.S. orders of $65 or more.
How long does shipping take?
Orders are fulfilled within 1 to 5 business days, then shipped. Standard shipping (free on orders of $65 or more, or a flat rate on smaller orders) typically takes 3 to 10 business days to arrive. Need it faster? Express shipping is available at checkout and arrives within 2 to 3 business days after it ships.
Do you offer express shipping?
Yes, express shipping is available as a paid option at checkout and typically arrives within 2 to 3 business days once your order ships.
Do you ship internationally?
At this time we ship to the contiguous United States only. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations. We hope to expand our reach as we grow, so stay tuned.
Will I get a tracking number?
Yes, you'll receive a shipping confirmation email with tracking information as soon as your order ships.
What if my order arrives damaged?
We're so sorry! Reach out to us right away at hi@ciaobellezas.com with your order number and a photo of the damaged item, and we'll make it right with a replacement or refund.
My tracking says delivered but I don't have my package. What do I do?
First, check with neighbors and around your delivery location, packages are sometimes marked delivered a bit before they physically arrive. If it's been 48 hours with no luck, contact us at hi@ciaobellezas.com and we'll help you track it down.
Returns & Refunds
Shop with confidenceWhat is your return policy?
We stand behind every product with a 30-Day Money-Back Guarantee. If a product isn't the right fit for your skin, reach out to us within 30 days of your delivery date and we'll make it right.
How do I start a return or request a refund?
Email us at hi@ciaobellezas.com with your order number and the reason for your return. We'll send you instructions for mailing the product back to us. Return shipping is the customer's responsibility.
How long does it take to receive my refund?
Once your returned item is received and processed, we'll issue your refund to the original payment method. Depending on your card issuer, refunds typically appear within 3 to 10 business days.
Can I exchange a product instead of returning it?
We don't offer direct exchanges. If you'd like to try a different product, simply submit a return within your 30-day window and place a new order for the product you'd like instead.
Do I have to pay for return shipping?
Yes, return shipping costs are the customer's responsibility.
Can I cancel or change my order after it's placed?
All orders are final once placed. We are unable to cancel, modify, or make changes to any order after checkout, including product swaps, quantity updates, or shipping address corrections. If you would like to cancel or change your order for any reason, you will need to wait for it to arrive and submit a refund request. Please visit our Refund and Return Policy for eligibility details and next steps.
Orders & Account
Managing your Ciao Bellezas experienceDo I need an account to place an order?
No, you can check out as a guest. Creating an account just makes it easier to track orders and reorder your favorite ritual steps.
Do you offer subscriptions or auto-reorder?
Not yet, but we're hoping to add this in the future! We'll share an update through email and our social channels as soon as it's available.
Do you offer gift cards or gifting options?
Not yet, but we're hoping to have gift cards available soon. Stay tuned!
Where can I buy Ciao Bellezas products?
Right now, we sell exclusively through our website.
What payment methods do you accept?
We accept all major credit and debit cards, along with the other secure payment options available at checkout.
Contact & Customer Support
We're here for youHow can I contact Ciao Bellezas?
Email us anytime at hi@ciaobellezas.com. We're available through email and respond within 48 to 72 hours during regular business hours, Monday through Friday. You can also reach us through our social channels.
What are your customer support hours?
We operate regular business hours, Monday through Friday, and respond to emails within 48 to 72 hours.
I have a question about which product is right for me. Can I ask before I buy?
Of course. Take our ritual quiz for a personalized starting point, or email us directly at hi@ciaobellezas.com and we'll help you find the right fit.
Where can I follow Ciao Bellezas?
Follow us on Instagram, Facebook, YouTube, and Pinterest for updates, tips, and behind-the-scenes info (TikTok coming soon!). You can also listen to Beauty and the Byte, our podcast on Spotify, where we go deeper into the stories, science, and self-discovery behind the Holistic Glow Philosophy.
I didn't find my answer here. What now?
We've got you. Reach out to us at hi@ciaobellezas.com and a real person (not a bot) will get back to you.